Privacy Policy

Updated June 17, 2016.

Avista Communications, Inc. (“Avista”) is committed to our website visitors’ privacy and security. We want you to know how we use information collected via our website. While unlikely, in certain circumstances, it is possible that information disclosed to Avista may be subject to disclosure pursuant to law, judicial or other governmental subpoenas, warrants, or orders.

By accessing Avista’s website, you agree to be bound by the Privacy Policy.  If you do not agree to the terms of this Privacy Policy, please do not use the website.  Each time you use the website the current version of the Privacy Policy will apply.  Accordingly, when you visit the website, you should check the date of this Privacy Policy (which appears at the top) and review any changes.

You should also be aware that if you link to a third party website from an Avista website, any information you provide on that site and any use of that information is not under the control of Avista and not subject to this Privacy Policy.

Information Collected from Website Visitors

Non-Personal Information received from visitors – Avista automatically collects non-personally identifiable information from website visitors, such as the IP address of the visitor’s computer, the type of web browser used by the visitor, the number and frequency of visitors, the pages visited within the Avista website, as well as other information that does not specifically identify the visitor but may be used to identify the business entity to which the IP address is assigned. This information is generally used for administrative purposes, including analyzing trends and statistics and to help Avista provide better customer service.

Information Collected By Google Through This Site – This site uses Google Analytics, a web analysis service provided by Google. Google utilizes the data collected to track and examine the use of, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. Personal data collected: Cookie and Usage Data. Place of processing: USA. Find Google’s privacy policy here.

Use of Cookies

This web site uses “cookies” which are small files that are sent to your browser which may then be stored on your computer and used to track certain information about your visit to our website. Users may set their browser to reject cookies, but this may limit some functionality of Avista’s website. In addition, Avista may not recognize the do-not-track headers from some or all browsers.

Communication with Avista

Avista may communicate with users of its web sites by email, telephone, or fax in order to provide requested services, content, notification of special offers, or in regard to customer service issues. If you wish to opt out of such communications, please contact us. Contact information is provided  on our website. Avista may monitor telephone calls placed using the telephone numbers on its web site for client care purposes.

When Information Collected May Be Shared by Avista Without Permission

Avista must disclose information when requested in order to comply with court rules, regulations, orders and subpoenas, and to prevent fraud or other illegal or harmful activities. Avista will also share information in order to prevent the security, integrity and unlawful use of our services, to repair network outages and in emergency situations (e.g.: 911 calls). Finally, Avista reserves the right to sell or transfer all information in connection with the sale or transfer of its business so long as the receiving party agrees to preserve any required confidentiality of the information provided.


Avista takes certain precautions to maintain and protect the security of information collected via our website. To secure the information we collect from our website, to prevent unauthorized access, maintain data accuracy and ensure only appropriate use of information, Avista has established appropriate physical, electronic and management safeguards, like internal Avista user names and passwords for access to sensitive data. Note that no security practice is foolproof and Avista cannot guarantee the security of its systems or databases, nor will Avista guarantee that information supplied by clients or visitors will not be intercepted during transmission. Avista is not responsible for the unlawful or unauthorized actions of third parties.

Protecting Children

Avista’s website are not designed to attract anyone under the age of 13, nor does Avista collect personal information via its website. Avista therefore does not knowingly collect personal information from children on our website.

Non-United States Website Visitors and Clients

This Privacy Policy is intended to cover collection of information on our website from residents of the United States. If you are located outside of the United States, please be aware that by visiting Avista’s website, your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated, or other locations where we operate. The data protection and other laws of the United States may not be as comprehensive as those of other countries. Please be aware that we seek to take reasonable steps to protect your privacy.

No Rights of Third Parties

This Privacy Policy does not create rights enforceable by third parties.

Updates and Changes to this Privacy Policy

This Privacy Policy supersedes and replaces all previously posted Privacy Policies. Our Privacy Policy is regularly reviewed and revised to make sure we are in compliance with all laws, rules and regulations so that we can continue to serve the best interests of our clients. Avista reserves the right, in its sole discretion, to update this Privacy Policy at any time.

How to Contact Us

If you have any questions or would like to raise a concern about this Privacy Policy or our information handling practices, please contact us at the telephone number, address, or email addresses listed at Avista’s website.  Thank you.