Our Approach

Avista’s process is collaborative. It begins with listening. Listening and working to understand our clients’ needs and their organizational vision. When you engage with our team, we take every step to wrap our minds around where you are now, so we can help get you where you need to be.

We work with you and analyze your current voice services, data connectivity, data center services, and cloud computing. Taking a deep dive into your invoices and billing systems, we dig into all inventory and related technology spend to get an account of your actual costs. Through this careful discovery process, we are able to give you a true comparison of your services and costs to industry standards for your space. Out of this comparison, we can build strategic options that answer your unique technology needs.

Everything we do to execute on the strategic solutions that come out of the discovery process stems from the relationship we build throughout that process. The work we do depends on our ability to remain committed to the long-term relationships we have with our clients, which is why our industry experts know them so well. So we can be here to continue to manage the solution you choose. So we can proactively advise you on new opportunities with your best interests in mind. So we can truly be your strategic technology connection.

How We Work

After years of working to deliver custom solutions that help our clients meet their technology goals, we have developed a clear strategic process. We call this process Inside Track.

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Why Avista?

Collaborative Strategy
Collaborative Strategy

You know your company. We know our business. Together we can work as one team to develop a collaborative strategy that addresses your pain points, matches the goals of your organization, and capitalizes on the best opportunities for you. Acting as your advocate in negotiations, we are able to ensure you get the best pricing and contract terms. When there are changes in your organization or industry that affect your technology needs, or when you are having an issue with a product or service, we are responsive and do not rest until a resolution is reached. We are invested in providing you the exact right solution without product bias from design to implementation and beyond.

Single point of contact
Single point of contact

In your project manager, you have a single point of contact who attends to all of the details. Whether you are transitioning service providers or conducting a full audit of your vendors and services, your single point of contact will manage every project, pulling in additional Avista expertise as necessary. You will also receive insight at every milestone with reports we share through ViewPoint , our proprietary cloud-based management system.

Strategic Technology Connections
Strategic Technology Connections

Avista’s clients have constant access to the breadth and depth of our cumulative technology expertise. From the moment you engage with us, our team is on hand to lend everything we know to collaborations designed to magnify the strategic advantage technology can give your organization. If you have a series of short-term goals, we can help you meet them. If you are looking for long-term transformation, we will be with you at every step. Avista knows how to help you weather whatever lies ahead for your organization.

Execution
Execution

Technology transformation and management involves a seemingly infinite number of moving parts, but Avista’s service delivery team is fully invested in each step and focused on every detail, so nothing slips through the cracks. At project kick-off, we establish an execution process and maintain that process with regular check-ins throughout the project. Each milestone is deliberate and executed with transparency. Reports we delivered through ViewPoint ensure you have an up-to-date understanding of your inventory, contracts, assets, and invoicing, eliminating the need to track down and wade through multiple spreadsheets.

Fiscal Responsibility
Fiscal Responsibility

The Avista process ensures nothing is overlooked as we track and manage everything from the implementation of new services to the final disconnect of existing services and confirmation of cease billing. Because we monitor every disconnect to completion, you can be absolutely sure that all old services are shut down and that you only pay for the services you use.

Lifecycle support
Lifecycle support

With Avista, you are never left alone in a storm. From the first meeting, our team becomes an extension of yours, collaborating with you to understand what you need and even uncovering solutions you did not know were possible. We work tirelessly to proactively support your initiatives throughout the complete lifecycle of your account, so you can focus on the bigger picture.